Features Overview

Everything AxiaChat AI brings to your WordPress site — at a glance.

🤖 Multi-Provider AI

AxiaChat AI is not locked to a single AI provider. You can use any combination of these models:

Each bot can use a different model. You can switch providers at any time without losing your training data.

📚 RAG-Powered Training

The bot doesn't just respond with generic AI knowledge — it learns from your content using Retrieval Augmented Generation (RAG):

• Automatic indexing — The Easy Config wizard scans your site and creates embeddings from your pages, posts, and products.
• PDF support — Upload PDF documents (manuals, catalogs, price lists) and the bot reads them.
• Custom text — Add information that isn't on your site: policies, procedures, special instructions.
• AutoSync — Keep your training data up-to-date. Choose between Incremental (new/modified content) or Full (complete re-index) sync modes.
• Pinecone integration — For large knowledge bases, connect to Pinecone for scalable vector search.

Configuration: AxiaChat AI → Training → Context

🧰 AI Tools (Function Calling)

The bot can do more than just talk. With AI Tools, it can take actions during a conversation:

• Lead Capture — Collect name, email, phone, and custom fields naturally during chat
• Appointment Booking — Let users schedule appointments with date/time selection
• Email Alerts — Send email notifications to admins based on conversation context
• Custom Tools — Define your own functions that the AI can call

Tools are enabled per-bot in AxiaChat AI → Bots → AI Tools.

🎨 Widget Customization

Every visual aspect of the chat widget is configurable:

• Colors & branding — Match your site's design with custom header color and accent colors
• Avatar — Show a custom avatar image for the bot
• Position — Bottom-right, bottom-left, or inline within content
• Size — Set custom width and height
• Window controls — Enable/disable close, minimize, drag, super-minimize
• Text — Custom title, placeholder, send button label, and welcome message
• Layouts — Floating (hovering corner widget) or Inline (embedded in page content)

Configuration: AxiaChat AI → Bots → Appearance

🤹 Multiple Bots

Create unlimited chatbots, each with its own:

• AI model and provider
• Training instructions and personality
• Knowledge base (context)
• Look and feel
• Enabled tools and add-ons

Perfect for: different languages, departments, product lines, or client sites.

💬 Live Chat (Add-on)

Seamlessly transition from AI to human support:

• Users can request a live agent at any time
• Agents receive real-time notifications
• Full conversation history is available to the agent
• Automatic fallback to AI when no agents are available

📊 Usage Control & Limits

Stay in control of your API costs:

• Per-user daily limits — Limit messages per user per day
• Global daily limits — Set a site-wide maximum
• Budget limits — Cap daily/monthly token usage or dollar spend; widget hides or falls back to WhatsApp when exceeded
• Rate limiting — Prevent spam and abuse (burst rate control)
• Input moderation — Automatic content filtering
• Usage dashboard — Track daily, weekly, and monthly message volumes with per-month cost summaries

Configuration: AxiaChat AI → Settings → Usage & Moderation and AxiaChat AI → Usage

📋 Logs & Analytics

Every conversation is stored for review and analysis:

• Full message-by-message conversation logs
• Date, time, and session tracking
• Captured lead data linked to conversations
• Quick-view and full-detail modes

Access: AxiaChat AI → Logs

🔒 Privacy & GDPR

Built with European privacy regulation in mind:

• GDPR consent banner — Configurable consent message shown before chat begins
• Minimal data collection — Optionally disable IP logging entirely
• Data retention — Automatic or manual log cleanup
• No external tracking — No cookies from third parties, no analytics scripts

Configuration: AxiaChat AI → Settings → Privacy

🔌 MCP Servers

Connect to external services using the Model Context Protocol (MCP) standard:

• Extend the bot's capabilities with external APIs
• Works with any MCP-compatible server
• WordPress-native bridge (no Node.js required for SSE servers)

🔗 Webhooks

Send conversation data to external systems in real time:

• Trigger on lead capture, appointment booking, or any message
• Send to CRMs, Zapier, Make.com, or custom endpoints
• JSON payload with full conversation context

🛠️ Developer Features

• WordPress filters — Customize security policy, system prompt, validation, and more
• Custom tools — Register your own AI functions
• Debug mode — Detailed server-side logging via AICHAT_DEBUG
• Frontend debug — Add ?aichat_debug=1 to any page for JS console output
• Preview mode — Test bots without publishing: /?aichat_preview=1&bot=slug