Quick Questions
Predefined question buttons that guide visitors and boost engagement from the very first interaction.
What It Does
Quick Questions adds a row of clickable question buttons above the chat input. Instead of staring at a blank input field, visitors see ready-made questions they can tap to start a conversation instantly.
Think of them as conversation starters — they remove the "what should I ask?" friction and show visitors exactly what your bot can do.
Quick Questions appear before the conversation starts — they're fixed prompts you define in the admin panel. Suggestions appear after each bot response and are dynamically generated by the AI. Both work great together: Quick Questions start the conversation, Suggestions keep it flowing.
Why Use Quick Questions?
🎯 Reduce friction
Many visitors don't know what to type. A blank chat input can feel intimidating. Quick Questions solve this by offering one-tap conversation starters that feel effortless.
📈 Increase engagement
Chatbots with visible prompts see significantly higher interaction rates. Visitors are far more likely to click a button than compose a question from scratch.
🧭 Guide the conversation
You control the initial direction. Want visitors to ask about pricing? Services? Support? Put those questions front and center.
✨ Showcase capabilities
Quick Questions tell visitors what your bot can do. A question like "Can you help me schedule an appointment?" immediately signals that booking is available.
How It Looks
Quick Questions appear as pill-shaped buttons stacked vertically above the chat input area. They share the same visual style as AI Suggestions (same colors, same font), creating a consistent look:
- Up to 4 questions visible at a time — the rest are accessible by scrolling
- A small toggle arrow lets visitors expand or collapse the question bar
- After the visitor sends their first message (or clicks a Quick Question), the bar automatically collapses to make room for the conversation
- Visitors can re-expand the bar at any time by clicking the toggle
If you have GDPR consent enabled, Quick Questions are hidden until the visitor grants consent. This prevents interaction before the privacy agreement is accepted.
Setup (2 Steps)
1. Enable Quick Questions
- Go to AxiaChat AI → Bots
- Edit your bot and scroll to the "Extras" accordion section
- Toggle on "Quick Questions"
2. Add Your Questions
- Once enabled, a list of text fields appears
- Type one question per field
- Click the "+ Add" button to add more questions
- Click the "×" button next to any question to remove it
- Changes are saved automatically
Each button displays the full question text. Long questions will wrap and look cluttered. Aim for 5–10 words per question for the best visual result.
How It Works
- The widget loads and displays the Quick Questions bar above the input field
- Visitor clicks a question button
- The question text is placed in the input field and sent automatically — no extra tap needed
- The Quick Questions bar collapses to give more room to the conversation
- The AI responds as if the visitor typed the question manually
- The toggle arrow remains visible — the visitor can re-expand the bar anytime
Writing Effective Quick Questions
The best Quick Questions are short, specific, and action-oriented. They should reflect the most common visitor intents for your business.
Golden rules
| Rule | Why | Example |
|---|---|---|
| Keep it short | Fits the button, looks clean | "What are your prices?" ✅ "Can you please tell me about the different pricing plans and their details?" ❌ |
| Be specific | Gets a useful answer | "Do you offer free shipping?" ✅ "Tell me about your services" ❌ |
| Use natural language | Feels like a real question | "How do I book an appointment?" ✅ "Appointment booking procedure" ❌ |
| Cover diverse topics | Appeals to different visitors | Mix pricing + support + features + contact |
| Match your training | Gets accurate responses | Only ask what your bot is trained to answer |
Examples by Industry
Here are curated Quick Question sets for common business types. Use them as a starting point and customize to match your specific offerings.
🛒 E-commerce / Online Store
| # | Question | Why it works |
|---|---|---|
| 1 | Do you offer free shipping? | Top concern for online shoppers |
| 2 | What's your return policy? | Reduces purchase anxiety |
| 3 | Where is my order? | Most common support question |
| 4 | Do you have any promotions? | Drives sales and engagement |
| 5 | How can I contact support? | Fallback for complex issues |
🏠 Home Services / Renovation
| # | Question | Why it works |
|---|---|---|
| 1 | Can I get a free quote? | Primary conversion goal |
| 2 | What services do you offer? | Orients new visitors quickly |
| 3 | How much does a renovation cost? | Qualifying question for budget |
| 4 | Do you work in my area? | Filters service range early |
| 5 | Can I see past projects? | Builds trust with social proof |
⚖️ Law Firm / Legal Services
| # | Question | Why it works |
|---|---|---|
| 1 | Do you offer a free consultation? | Low-commitment entry point |
| 2 | What areas of law do you practice? | Qualifies the visitor's need |
| 3 | How much do your services cost? | Transparency builds trust |
| 4 | How do I schedule an appointment? | Drives direct conversion |
🏥 Healthcare / Clinic
| # | Question | Why it works |
|---|---|---|
| 1 | How do I book an appointment? | Primary action for patients |
| 2 | What are your office hours? | Saves phone calls to reception |
| 3 | Do you accept my insurance? | Key qualifying question |
| 4 | What services do you provide? | Helps new patients navigate |
🎓 Education / Online Course
| # | Question | Why it works |
|---|---|---|
| 1 | What courses are available? | Catalog discovery |
| 2 | How much does enrollment cost? | Pricing is top concern |
| 3 | Do you offer certificates? | Value proposition question |
| 4 | Can I try a free lesson? | Low-commitment trial |
🏢 SaaS / Software Company
| # | Question | Why it works |
|---|---|---|
| 1 | What does your product do? | Quick value prop delivery |
| 2 | Is there a free trial? | Conversion entry point |
| 3 | What are your pricing plans? | Self-serve buying intent |
| 4 | How do I integrate with my tools? | Technical qualification |
| 5 | Can I talk to the sales team? | Handoff for complex deals |
🏨 Hotel / Tourism
| # | Question | Why it works |
|---|---|---|
| 1 | What rooms are available? | Starts the booking flow |
| 2 | What's included in the price? | Sets expectations upfront |
| 3 | Do you have parking? | Common practical question |
| 4 | What can I do nearby? | Adds value beyond the stay |
🍕 Restaurant / Food Service
| # | Question | Why it works |
|---|---|---|
| 1 | Can I see the menu? | Primary visitor intent |
| 2 | Do you deliver to my area? | Qualifies delivery option |
| 3 | Can I book a table? | Reservation conversion |
| 4 | Do you have vegan options? | Common dietary question |
Combining with Other Features
Quick Questions work seamlessly with the rest of AxiaChat's feature set:
| Feature | How they work together |
|---|---|
| Context & RAG | Quick Questions trigger the same RAG pipeline — if you ask "What services do you offer?", the bot searches your trained content to answer accurately. |
| AI Suggestions | After the Quick Question is answered, the AI generates follow-up suggestions to keep the conversation going. Quick Questions start it, Suggestions continue it. |
| Lead Capture | A Quick Question like "Can I get a free quote?" can trigger the lead capture tool to collect the visitor's contact info before providing the answer. |
| Appointments | "How do I book an appointment?" as a Quick Question directly drives visitors into the booking flow. |
| AI Tools | Quick Questions can trigger any AI tool — web search, email notifications, custom webhooks, or MCP server calls. |
| GDPR Consent | Quick Questions are hidden until consent is granted, ensuring compliance. |
| File Uploads | After clicking a Quick Question, visitors can still attach files in their follow-up messages. |
Real-World Conversation Flows
Complete flows showing how Quick Questions guide visitors into meaningful interactions:
Scenario 1: E-commerce — order tracking
Visitor sees Quick Questions: "Where is my order?" · "Do you offer free shipping?" · "What's your return policy?"
👤 Visitor clicks: Where is my order?
🤖 Bot: I'd be happy to help you track your order! Could you share your order number? It usually starts with ORD- and you'll find it in your confirmation email.
👤 Visitor: ORD-2026-78432
🤖 Bot: Found it! Your order shipped yesterday via DHL and is estimated to arrive on March 10. Here's your tracking number: DHL-4829173. Would you like me to help with anything else?
Scenario 2: Home services — free quote
Visitor sees Quick Questions: "Can I get a free quote?" · "What services do you offer?" · "Do you work in my area?"
👤 Visitor clicks: Can I get a free quote?
🤖 Bot: Absolutely! I can help with that. What type of work are you looking for? We handle kitchen and bathroom renovations, painting, flooring, and general repairs.
👤 Visitor: Bathroom renovation, about 8 square meters
🤖 Bot: For a full bathroom renovation of around 8m², typical budgets range from €8,000 to €14,000 depending on finishes. To give you a precise quote, I'll need to schedule a free on-site visit. Can I collect your name and phone number?
👤 Visitor: Sure! María García, 612 345 678
Scenario 3: SaaS — product discovery
Visitor sees Quick Questions: "What does your product do?" · "Is there a free trial?" · "What are your pricing plans?"
👤 Visitor clicks: Is there a free trial?
🤖 Bot: Yes! We offer a 14-day free trial with full access to all features — no credit card required. You can sign up right from our homepage. Would you like to know what's included, or do you have a specific feature you're looking for?
👤 Visitor: Does it integrate with Shopify?
🤖 Bot: It does! Our Shopify integration syncs products, orders, and customer data in real time. It takes about 5 minutes to set up. Want me to walk you through the steps, or would you prefer to start the free trial and explore it yourself?
Best Practices
How many questions?
- 3–5 questions is the sweet spot for most sites
- Fewer than 3 feels sparse — you're not showcasing enough
- More than 6 can feel overwhelming — visitors won't read them all
- The bar scrolls vertically showing 4 at a time, so adding a 5th is fine
Order matters
- Put your highest-intent question first — the one that drives the most conversions
- Follow with informational questions that orient new visitors
- End with a support or contact question as a fallback
Match your bot's training
- Only include questions your bot can actually answer well
- If your bot is trained on pricing info, include a pricing question
- If it doesn't have appointment booking, don't suggest it as a Quick Question
- Test each Quick Question yourself before going live
Review and iterate
- Check your Logs & Analytics to see which questions visitors actually click
- Rotate questions seasonally ("Any Black Friday deals?" during November)
- A/B test different question sets to find the highest engagement
Troubleshooting
Quick Questions don't appear
- Verify "Quick Questions" is toggled on in Bots → Extras
- Make sure you've added at least one question in the input fields
- If GDPR consent is enabled, the bar is hidden until consent is granted — this is by design
Questions look too long / truncated
- Shorten your question text to 5–10 words
- Rephrase for brevity: "What does a full kitchen renovation typically cost?" → "How much does a renovation cost?"
Bar doesn't collapse after sending
- The bar collapses automatically when any message is sent (not just Quick Question clicks)
- If it's not collapsing, ensure your plugin JavaScript files are up to date — clear any caching plugins
Quick Questions don't appear on external embeds
- Make sure your plugin is updated — Quick Questions support in the embed loader requires the latest version
- Verify the bot has Quick Questions enabled and saved before generating the embed code
Compatibility
- ✅ All AI providers (OpenAI, Claude, Gemini)
- ✅ Floating and inline widgets
- ✅ Shortcode and global widget
- ✅ External JS Embed
- ✅ Works alongside Suggestions, Lead Capture, Appointments, Tools, File Uploads
- ✅ GDPR consent integration
- ✅ Mobile responsive